You may return items received as damaged, defective, not suitable for use and not as described on the website to us within 30-days of its delivery.

If you are not happy with an item or if you change your mind after the delivery of the item, you can return it for a refund within 14 days of its delivery except:

• Products that are opened, used, not in their original packaging, or otherwise not in the condition they were received in.
• Any product missing the serial number or (UPC) Universal Product Code (a 12 digit bar code used for retail packaging)
• Downloadable software products.
• Books, newspapers and magazines.
• Software, video games and CDs.
• Goods with short expiry dates.
• Products that cannot be returned for hygiene or safety reasons, including:
  1. Certain grocery products.
  2. Certain household cleaning and personal care products.
  3. Certain cosmetics and beauty care products.
  4. Certain electronic personal care products.
  5. Innerwear, lingerie, socks, hosiery and swimwear.
  6. Pet food and similar products.

We will assess and validate all the returned items before we process a refund. If we cannot find the reason stated for the return or if the item is not eligible for return, we will send the item back to you and no refund is given.

Note: Some products have different policies or requirements associated with them.

Q: I received a defective/damaged item. Can I get a refund?

If the item you received is damaged or defective, you can return it in the same condition as received with the original box and/or packaging intact within 30 days from the date of receiving it. Once we receive the returned item, we will assess it and if found to be defective or damaged, we will process the refund.

 Q: I received a wrong item. How can I return it?

To return a product you have purchased:

1. Log in to your g-marts.com account and click on your name displayed on the top right-hand corner of the page.
2. Click on My Orders from the drop-down menu.
3. Locate the order you want to return and click on Return Item against the product you want to return.
4. Select the checkbox against the product you wish to return, choose the reason for the return from drop-down menu, and add notes in the box stating the reason for the return and click on Complete Return.

For more information, please visit our Returns Policy page.

Q: When are ‘Returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame, of 14 days from delivery, or 30 days for defective items.
• Items is used, damaged, or is not in the same condition as you received it.
• Specific categories like innerwear, lingerie, socks, cosmetics and clothing freebies etc.
• Defective items that are covered under the manufacturer’s warranty.
• Any consumable item, which has been used or installed.
• Items with tampered or missing serial numbers.
• Anything missing from the package you received including price tags, labels, original packing, freebies, and accessories.
• Fragile items, hygiene related items.

For information about items that cannot be returned, see Return Items You Ordered, Returnable and non-returnable items.

Q: I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, you may call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have 14 days to return them, keeping the below rules in mind:

• The item is not part of the Non-Returnable list.
• You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
• Only items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and with its Original Seal can be returned.

Q: Can I return Clothing & Fashion accessories?        

You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

• The item is not part of the Non-Returnable list.
• You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
• Items are in the same condition as received and with the original packaging box and tags attached

Q: How long does it take the courier to collect the returned items?

Our courier representative will contact you within 4 business days.

Q: Can I schedule time with the courier to return an item?

Currently, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them or please contact us to reschedule the pickup with the shipping company for you.

Q: Can I return my item after 14 days?

There may be situations in which you were not able to return items within the 14 days, in such cases please contact our Customer Service to file a complaint. We handle complaints on a case-by-case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

Q:  How can I receive a refund for the returned item?

After we receive your item, it can take up to 2 weeks for us to inspect it and process your return.

Credit and debit cards

If you paid using a credit or debit card, the amount will be refunded to your card. Refunds can take 10-15 business days to be processed by your bank once issued.

Cash on delivery

If you paid using cash on delivery, the amount will be refunded in the form of g-marts.com credit, and will be credited to your Souq.com wallet once we have completed inspecting the item. You can use your g-marts.com account balance to make new purchases on g-marts.com, or simply transfer the credit balance to your personal bank account. For security purposes, the name of the bank account holder must match the name associated with your g-marts.com account.

Shipping charges

Shipping charges will only be refunded for defective and damaged items, and items you didn’t order.  We will not charge you for return shipping.

To return a product you have purchased:

1. Login to your g-marts.com account and click on your name displayed on the top right-hand corner of the page.

2. Click on My Orders from the menu.

3. Locate the order you want to return and click on Return Item.

4. Select the checkbox against the product you wish to return, choose the reason for the return from drop-down menu, and add notes in the box stating the reason for the return and click on Complete Return.

Note: Provide as much information as possible before completing your return as the product you return will be assessed and validated, before it is accepted for a refund.

A pick-up will be scheduled by one of our couriers within 4 business days. After we receive your item, it can take up to 2 weeks for us to inspect it and process your return.

Note:  Timings given exclude Sundays, Saturdays and Public holidays / Sundays and Public holidays for shipping company.

If you want to reschedule the pick up or change the pickup address or phone number, please contact us. If the  courier calls you on your registered phone number asking to pick up the item and you wish to reschedule, you can inform the courier.
Before returning any electronic devices that have your personal data stored, remove any passwords or security features, accessories (Memory card, cover, etc.) from the device.

The refund method depends on the payment method you used when you purchased the item.

Please refer the table below for the refund timelines:

Payment Method	Refund Method	Refund Time (Once Refund Is Processed)
Credit Card/Debit Card	Credit Card/Debit Card	10-15 business days
Cash on delivery	Bank Account	10-15 business days
G-marts Account balance	G-marts Account balance	Immediately

For Cash on Delivery (COD) orders, we will process the refund to your G-marts Account balance. You can use the amount to make new purchases on g-marts.com or simply transfer it to your personal bank account.

Not all items available on g-marts.com are covered by warranty. If applicable, warranty related information would be displayed against Seller Note on the product details page.

You can subscribe to receive information about upcoming promotions and offers on g-marts.com and also control the way these notifications are sent to you. to subscribe and define your preferences:

1. Log in to your g-marts.com account using your registered email address and password.

2. Click on your name displayed on the top right-hand corner of the page.

3. Click on Account Settings.

4. Click on Edit against Communication and Notification Settings.

5. Choose the notifications you want to receive.

6. Choose how you would like to receive the notifications (via email or push notifications).

Note: You can change your notification preferences at any time and the changes will take effect within 24 hours of you making the change.

Coupon codes are promotional codes that can be used on g-marts.com to obtain a discount on your purchase. These coupon codes can be issued by g-marts.com or by its partners to be used on g-marts.com, subject to their terms of issue.

Coupon codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other coupon code or offer, and must be redeemed by the date published, if provided. g-marts.com has the right to end the validity of any coupon code at any time, for any reason.

Valid coupon codes can be redeemed on the g-marts.com website and the g-marts.com iOS/Android mobile application.

To redeem a coupon code on the website/our applications, follow the steps below:

1. Add the item to your shopping cart.
2. Click On Add Coupon and Enter Coupon Code.
3. Click Apply to apply the coupon code.

g-marts.com keeps running different promotions on its website and mobile applications where you can benefit from discounts being offered on a wide variety of items. On the basis of the relevant promotion, the discount may be applied automatically or a coupon code may have to be used to avail of the discount. To redeem a promotion, ensure to follow the deal instructions or go to the relevant promotion’s Terms and Conditions.

You can verify that a promotion code was successfully applied by reviewing your Order Confirmation e-mail or by logging in to your account.

If the promotion or discount is still not applied to your order, contact Customer Service for assistance.